Returns & Refunds Policy

At P’tit Affair, we take pride in creating timeless, quality products designed to complement your busy lifestyle. This policy outlines everything you need to know about refunds, returns, and exchanges.

Saudade Tote Bag – Special Purchase

The Saudade Tote Bag is a unique item crafted with care and attention to detail. As a small independent brand, we are unable to accept returns or exchanges for this product unless it is faulty. We kindly ask you to review all product information and specifications carefully before making your purchase.

Quality Assurance

Your satisfaction is our priority. If your tote bag arrives damaged or with a manufacturing defect, please contact us within 14 days of receipt. To assist you promptly, please provide:

• A detailed description of the issue.
• Clear photographs of the damage or defect.
• Your order number or proof of purchase.

If the issue is confirmed, we will provide a replacement or refund. In these cases, we will cover the cost of return shipping.

Returns for Other Items (Clothing Collection)

Once our clothing collection launches, we will accept returns under the following conditions:

• Condition of Items: Items must be unworn, unwashed, and in their original condition and packaging.
• Return Timeframe: Returns must be initiated within 14 days of receiving your order

Return Shipping Costs:

Customers are responsible for the cost of returning items, except in cases where the item is faulty or incorrect.

How to Return an Item

You are welcome to use any courier service that suits your needs.

1. Choose a Courier:You can return your parcel using Evri, Royal Mail, DPD, or any other reliable courier service.
   
   
2. Prepare Your Return:
   - Safely pack the item(s) in the original packaging or a suitable alternative.
   - Ensure the parcel is properly labelled with our return address:
   96 Bull Lane
   B70 9PB
   West Bromwich
   
   
3. Arrange and Pay for Shipping:
   - Visit the website or office of your chosen courier to generate a shipping label and pay for the return.
   - We recommend choosing a tracked shipping option for peace of mind.
   
   
4. Send Your Parcel: Drop off your parcel at your courier’s nearest drop-off point or schedule a collection.

Order Confirmation

Please ensure all details, including your shipping address and item selection, are correct before finalising your purchase. Once an order has been processed, we are unable to make changes.

Refund Process

If a return is approved, we will process your refund within 7 working days of receiving the item. Refunds will be issued to your original payment method.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Legal Compliance

UK & EU Customers

Under the Consumer Contracts Regulations and the EU Consumer Rights Directive, certain items are exempt from the right to cancel. The Saudade Tote Bag falls under these categories due to its special production.

US Customers

Our returns policy complies with US regulations, which allow retailers to set specific return terms provided they are clearly communicated before purchase.

Need Assistance?

If you have any questions or need further information, please don’t hesitate to contact us at susana@aptitaffair.com.

We’re here to help!